General Terms and Conditions

These General Terms and Conditions apply to all purchases made through the website of Theo&CamileNewYork. For questions, please contact us at info@theoandcamilenewyork.com.

1. Applicability

By placing an order on our website, you confirm that you have read, understood, and agree to these Terms and Conditions.

2. Product Information

We make every effort to display accurate product descriptions, specifications, and pricing. However, minor errors, typographical mistakes, or differences in color/appearance (due to screen settings) may occur. If we discover an error that affects your order, we will contact you as soon as possible.

3. Ordering and Payment

Orders are processed only after full payment is received. Available payment methods may vary by country and are shown at checkout. Customers are responsible for ensuring their payment details and billing information are correct.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

  • Fulfillment: Shipping may occur directly from our supplier/fulfillment partner, including international dispatch (e.g., China), depending on the product and availability.

Delivery timeframes are estimates and may be affected by customs, carrier delays, peak seasons, or local conditions outside of our control.

5. Returns and Cancellations

Returns and cancellations are handled according to our separate Return Policy. Please review that policy before placing your order.

6. Liability

Once a shipment is marked as delivered by the carrier (based on tracking), Theo&CamileNewYork is not responsible for loss, theft, or damage that occurs after delivery. Customers are responsible for providing the correct shipping address. If an incorrect address is submitted, we cannot guarantee replacements or refunds.

7. Intellectual Property

All content on this website including text, product images, graphics, and logos is the property of Theo&CamileNewYork and may not be copied, reused, or distributed without written permission.

8. Complaints and Support

If you have a complaint or need assistance, please contact us in writing at info@theoandcamilenewyork.com. We aim to respond within 5 business days.

9. Applicable Law

These Terms and Conditions are governed by the laws of the United States.